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2011 ANNUAL AND SUSTAINABILITY REPORT

Ibase table + NBCT 15

GRI EC5

1 – Calculation Base 2011 – R$ ‘000 2010 – R$ '000
Net Revenues (NR) 1,827,371 1,427,608
Operational Result (OR) 605,188 769,986
Gross Payroll (GP) 78,414 83,716
Total Value Added (TVA) 1,262,172 1,287,794
                 
2 – Internal Social Indicators R$ '000 % of GDP % of NR % of TVA R$ '000 % of GP % of NR % of TVA
Meals 7,408 9.45 405.47 0.59 7,404 8.84 0.52 0.57
Mandator social charges 30,249 38.58 1,655.67 2.40 23,140 27.64 1.62 1.80
Supplementary retirement 1,187 1.51 64.97 0.09 1,046 1.25 0.07 0.08
Health 6,702 8.55 366.83 0.53 6,080 7.26 0.43 0.47
Occupational health and safety 1,154 1.47 63.16 0.09        
Education 159 0.20 8.70 0.01 91 0.11 0.01 0.01
Culture 1,208 1.54 66.12 0.10 894 1.07 0.06 0.07
Training and professional development 1,124 1.43 61.52 0.09 1,105 1.32 0.08 0.09
Day care or day care assistance 110 0.14 6.02 0.01 68 0.08 0.00 0.01
Sports 20 0.03 1.09 0.00 17 0.02 0.00 0.00
Profit/results sharing 11,046 14.09 604.60 0.88 8,724 10.42 0.61 0.68
Transportation 7,244 9.24 396.50 0.57 5,856 7.00 0.41 0.45
Total – Internal social indicators  67,611 86.22 3,700.66 5.36  54,425  65.01  3.81  4.23
                 
3 – External Social Indicators R$ '000 % of OR % of NR % of TVA R$ '000 % Of OR % of NR % of TVA
Education 959 0.16 52.49 0.08 1,909 0.25 0.13 0.15
Culture 335 0.06 18.34 0.03 137 0.02 0.01 0.01
Health and sanitation 198 0.03 10.84 0.02 166 0.02 0.01 0.01
Sports 970 0.16 53.09 0.08 723 0.09 0.05 0.06
Fighting hunger and food security 0 0.00 0.00 0.00 14 0.00 0.00 0.00
Total contribution to society 2,462 0.41 134.76 0.20 2,949 0.38 0.21 0.23
Total – External social indicators  2,462  0.41 134.76 0.20  2,949  0.38 0.21  0.23
                 
4 – Environmental Indicators R$ '000 % of OR % of NR % of TVA R$ '000 % Of OR % of NR % of TVA
4.1 – Investment related to company production/operation                
Expropriation of land 0 0.00 0.00 0.00        
Environmental liabilities and contingencies 4,191 0.69 229.39 0.33 100 0.01 0.01 0.01
Technological and industrial development program 167 0.03 9.14 0.01 1,301 0.17 0.09 0.10
Energy conservation 211 0.03 11.55 0.02 0 0.00 0.00 0.00
Environmental education 2,606 0.43 142.64 0.21 390 0.05 0.03 0.03
Other 4,367 0.72 239.03 0.35        
Total investments related to production company programs and/or operations 11,542  1.91  631.75 0.91  1,791 0.23  0.13  0.14
 4.2 – Investments in external programs and/or projects
Environmental education projects in communities 3,328 0.55 182.16 0.26 153 0.02 0,01 0,01
Preservation and/or restoration of degraded environments 218 0.04 11.93 0.02 100 0.01 0,01 0,01
Total investments in external programs and/ or projects  3,546 0.59  194.09 0.28  253  0.03  0,02  0,02
Total environmental investments (4.1 + 4.2) 15,088 2.49 825.83  1.20 2,044  0.27  0,14  0,16
               
Distribution of Environmental Investments R$ '000 % of total R$ '000 % of total
Total investments in environmental prevention activities  3,705  24.56  1,214  59,39
Total investments in environmental maintenance activities  11,165  74.00  730  35,71
Total investments in environmental compensation activities  218  1.44  100  4,89
Number of environmental, administrative and judicial proceedings against the company:  1    0  
Total fines and indemnities relating to environmental matters, certain administrative and/or legal proceedings:  5,000.00    0  
With regard to the establishment of "annual goals" to minimize waste, and general consumption in production/operations and increase efficiency in the use of natural resources, the company: ( ) does not have goals
(X) meets 51% to 75%
( ) meets 0% to 50%
( ) meets 76% to 100%
( ) does not have goals
(X) meets 51% to 75%
( ) meets 0% to 50%
( ) meets 76% to 100%
5 – Staff Indicators 2011 (in units) 2010 (in units)
No. of employees at the end of the period 4,063 2,002
Number of new hires in the period 1,559 633
No. of dismissals in the period 1,315 658
Number of outsourced employees 3,031 2,666
Number of interns 20 0
Number of employees over 45 375 147
5.1 – Number of employees by age group:    
under 18 22 0
18 to 35 2,872 1,492
from 36 to 45 825 363
from 46 to 60 years 328 139
over 60 16 8
5.2 – Number of employees by education level:    
illiterate 1 0
primary education 262 60
secondary/vocational education 2,885 1,567
higher education 754 294
postgraduate study 161 81
Number of women working at the company 1,426 817
% of management positions held by women 10 2.57
No. of men working at the company 1,085 1,185
% of management positions held by women 47.8 7.85
Number of blacks working in the company 822 302
% of management positions held by blacks 9.9 5.26
No. of handicapped or special-needs employees 63 29
5.3 – Gross compensation broken down by:    
employees 49,660 46,793
management 7,239 7,074
5.4 – Difference between the lowest salary paid by the company and the minimum wage (national or regional)
Difference between the lowest salary paid by the company and the minimum wage 22 25
Source:  MTE – R$545.00 – national minimum wage  MTE – R$510.00; EcoRodovias – R$535.60
6 – Relevant Corporate Citizenship Information 2011 2010
Ratio of highest and lowest salary at the company 159 161
Total on-the-job accidents 47 85
The social and environmental projects implemented by the company were defined by: (X) directors
( ) directors and management
( ) all staff
(X) directors
( ) directors and management
( ) all staff
The standards of safety and cleanliness in the workplace were defined by: ( ) directors and management
( ) all staff
(X) all staff + CIPA
( ) directors and management
( ) all staff
(X) all staff + CIPA
Regarding freedom of association, the right to collective bargaining and internal representation of the employees, the company: ( ) is not involved
( ) follows the ILO standards
(X) encourages and follows the ILO
( ) is not involved
( ) follows the ILO standards
(X) encourages and follows the ILO
Supplemental pension benefits cover: ( ) directors
( ) directors and management
(X) all staff
( ) directors
( ) directors and management
(X) all staff
The sharing of profits or results includes: ( ) officers
( ) officers and managers
(X) all employees
( ) officers
( ) officers and managers
(X) all employees
Regarding selecting suppliers, the same ethical and social responsibility standards adopted by the company: ( ) are not considered
( ) are suggested
(X) are required
( ) are not considered
( ) are suggested
(X) are required
Regarding the participation of employees in volunteer activities, the company: ( ) does not get involved
( ) supports
(X) organizes and encourages
( ) does not get involved
( ) supports
(X) organizes and encourages
Total number of consumer complaints and criticism: to the company 6,096
to Procon 5
to the courts 247
to the company 2,522
to Procon 3
to the courts 443
% of complaints and criticisms resolved: by the company 68
by Procon 80
by the courts 24.3
by the company 100
by Procon 100
by the courts 31.60
Number of fines and indemnities to clients determined by consumer protection and defense agenices or by court order: through Procon 0
through the courts 2,786.820
through Procon 800
through the courts 1,919.546
Actions taken by the company to remedy or minimize the causes of the complaints: We can cite as actions taken by the company: meetings of alignment between the areas to establish the criteria for evaluating applications for restitution, internal audits on subcontractors, training of customer service personnel, preparation of management reports, meeting contractual terms, among others. Main complaint: objects in the roadway (1,264). Actions: increased frequency of cleaning the highway; orientation of third parties as to the importance of cleaning the highway after the execution of services; and orientation campaigns for truck drivers about the importance of preventive maintenance of vehicles.
Number of labor suits filed:    
brought against the company 180 91
found to have grounds 51 68
found to be without grounds 31 37
Total amount of indemnities and fines paid by court order: 2.761.229 1.050.478
Total value added to be distributed (in R$ '000): 1.262.172 1.287.794
Distribution of Value Added: R$ '000 % of total R$ '000 % of total
Government 371.824 29,46 272.524 21,16
Employees 212.373 16,83 131.220 10,19
Shareholders 144.627 11,46 121.071 9,40
Third parties 290.409 23,01 290.011 22,52
Retained 242.939 19,25 472.968 36,73

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