Stakeholders

[GRI G4-24 G4- 25 G4-26 G4-27]

Users

Aiming to strengthen relations with users, Invepar’s companies have been working on new developments aimed at these stakeholders. In 2014, MetrôRio, LAMSAC, GRU Airport and Via 040 launched applications for mobile devices, such as cell phones and tablets, designed to make users see the service not only as essential for their locomotion, but also as a mobility facilitator.

MetrôRio application

Called MetrôFácil, MetrôRio’s app provides users with information on planning their journey, subway system maps, the operating hours of each line, how to get to each station and a description of the services they will find there, among other features, giving an overview of the traffic scenario. Armed with this information, users can plan their journey more effectively.

LAMSAC application

LAMSAC’s app is designed to send tow truck, ambulance and security alerts. These are received by the Operational Control Center, which then takes the appropriate measures, thereby resolving problems more rapidly. Notifications on traffic conditions can also be sent from LAMSAC’s website to mobile devices.

GRU Airport application

In November, GRU Airport launched the first version of its airport app for iOS and Android in three languages – Portuguese, English and Spanish – so it can be used by users worldwide. On downloading the app, the cell phone automatically defines the language to be adopted in accordance with the configuration used in the device. If passengers use another language in their phones, the system will define English as the default.

The tool’s main functions include registering the passenger’s flight and receiving status reports in real time (delayed, canceled, immediate boarding, etc.). There are also maps of all the terminals and a list of all the airport stores and other commercial establishments, together with their locations and opening hours.

In order to facilitate passengers’ journeys to the airport, the app traces the best route through Google Maps or Waze and displays the estimated time of arrival. The same applies to passengers deboarding in Guarulhos.

The app is also connected to the airport’s Twitter account (@gruairportsp), allowing users to check information and news posted daily even if they are not Twitter subscribers.

This is only the first phase of the tool’s development. In the first quarter of 2015, passengers will be able to take advantage of new features and functions.

Via 040 application

This app was designed to provide BR-040 users with useful information on the road and the trajectory of the 936.8 kilometer stretch between Juiz de Fora and Brasília, as well as facilitating user contact with the concessionaire at any time. It is easy to navigate and is available for Android and IOS.

The tool can also be used to locate service stations and gas stations and access the road works and maintenance schedule, allowing them to plan their journey in order to avoid stretches where such activities are being carried out.


User satisfaction

User satisfaction with the services provided by the group’s companies is measured through surveys conducted by each company, the results of which are used to determine corrective or improvement initiatives.

LAMSA

Objective:

To understand Linha Amarela users’ profiles and habits, assess their knowledge and use of the services provided, as well as their opinion of the company’s management and image, and evaluate their degree of satisfaction, compared to the results of the previous year.

Methodology:

Qualitative telephone interviews with users of the emergency medical and mechanical assistance services and the automated toll-collection lanes, and in-person interviews at the toll plazas.

Sample:

401 interviews

Criteria evaluated:

Physical aspects, management and Image.

Results:

Note:
Measured on a scale of 1 to 10. Margin of error for the total sample: +/- 4.9%, with a confidence interval of 95%

CLN

Objective:

To understand Linha Amarela users’ profiles and habits, assess their knowledge and use of the services provided, as well as their opinion of the company’s management and image, and evaluate their degree of satisfaction, compared to the results of the previous year.

Methodology:

Qualitative interviews. Approximately three-quarters of the sample is approached at random at the toll plazas and asked to answer a questionnaire. The other quarter consists of users who at some point have used CLN’s services, especially the medical and mechanical services. In addition, every day the ombudsman surveys the results of users who have made use of emergency services on the highway.

Sample:

Approximately 400 interviews

Criteria evaluated:

Physical aspects, management and Image

Results:

Note:
Measured on a scale of 0 to 100.

CART

Objective:

To understand Linha Amarela users’ profiles and habits, assess their knowledge and use of the services provided, as well as their opinion of the company’s management and image, and evaluate their degree of satisfaction, compared to the results of the previous year.

Methodology:

In-person interviews on the highway and telephone interviews with users of the medical and mechanical assistance services. Application of a pre-structured and pre-tested questionnaire based on the 2013 survey

Sample:

811 in-person interviews and 100 telephone interviews

Criteria evaluated:

Physical aspects, services, service quality and Image

Results:

Note:
The scores are averages of the assessments in accordance with the grades of excellent, good, average, poor and very poor.

MetrôRio

Objective:

Monitoring the user satisfaction index.

Methodology:

In-person interviews carried out by Ibope (Brazilian Institute of Public Opinion and Statistics) through a team fully trained in how to approach groups such as MetrôRio users. The interviews are conducted in March and September of each year.

Sample:

1,001 interviewees

Criteria evaluated:

18 criteria are evaluated, including the cleanliness of the stations and trains, lighting in the cars, system security, the service provided by employees and security staff, and passenger comfort, among others.

Results:

Note:
Scores are on a scale of 0 to 10. The estimated confidence interval is 95% and the estimated maximum margin of error in regard to the total results of the sample is +/- 3 percentage points

CBN

Objective:

To identify user perceptions and expectations of the roads making up the BA-093 highway system in regard to the concessionaire’s operations and construction works.

Methodology:

Quantitative survey of system users through in-person interviews and the filling out of a form. A qualitative survey is also applied to three different groups – surrounding residents, entrepreneurs and professional drivers – who take part in taped and filmed group interviews in a room equipped with a one-way mirror. Occurrences are also recorded via the company's ombudsman (ouvidoria@cbnorte.com.br), the Contact Us section of its website (http://cbnorte.com.br/faleconosco) and telephone (+ 55 71 3023 6342).

Sample:

220 interviews

Criteria evaluated:

Management, infrastructure, services, service quality and employees

Results:

Note:
Confidence interval of 95% and margin of error of +/- 6.6%.

CRT

Objective:

To assess the level of user satisfaction with the road

Methodology:

Survey conducted by Instituto Ibope Inteligência every two years, as determined by the concession agreement. Interviews are also conducted with truck and private vehicle drivers at stop points on the stretch between Baixada Fluminense and Serra dos Órgãos.

Sample:

400 interviews

Criteria evaluated:

Condition of the highway

Results:

Note:
The company also undergoes monthly surveys conducted by the ANTT (National Ground Transportation Agency), in line with the “Standardization Draft of the User Complaints and Suggestions Report", established in October 2011 by the regulatory agency.

CRA

Objective:

To assess the level of user satisfaction regarding the road and the services provided

Methodology:

Quantitative, consisting of interviews with highway users at all toll plaza accesses for a period of five days.

Sample:

500 interviewees

Criteria evaluated:

Service quality, conservation, safety, signage and overall  assessment

Results:

Note:
The results also identified a need for new means of providing information via the road’s toll-free 0800 number and for paving quality improvements.

LAMSAC

Objective:

To assess the level of user satisfaction regarding the road and the services provided

Methodology:

Interviews with members of every service evaluated and an overall satisfaction study conducted every quarter throughout the length of the concession

Sample:

350 users for the service interviews and 650 users for the overall study

Criteria evaluated:

Toll services, road and automatic toll payment operations for the service interviews and overall satisfaction with the road for the overall study

Results:

GRU Airport

Objective:

To measure overall user satisfaction with the airport

Methodology:

Monthly interviews in accordance with the methodology defined by National Civil Aviation Agency (Anac) Ordinance 3111 of November 28, 2013, thereby complying with the requirements established in the concession agreement and Anac’s regulations.

Results:

Shareholders

AInvepar's current shareholders are Previ, Funcef, Petros and OAS and their liaison with management is handled by the Corporate Governance Department. Find out more in the Corporate Governance Model section.

Employees

[GRI G4-LA16]

Aware of the importance of its employees in the smooth functioning of its business, the Invepar group promotes specific communication initiatives, as well as career management programs. Find out more in the People Management and Communication Plan sections.

Each group company has its own mechanisms for registering employee complaints, including, in the case of the subsidiaries, the Invepar Code of Ethics and Conduct’s ombudsman’s channel (more details in the Ethics and Transparency section). The Company also closely monitors complaints received through external mechanisms, such as the Labor Court. This monitoring plays a critical role in maintaining a good internal climate and mitigating labor liabilities.

In 2014, the group received 2,120 complaints of this type, 251, or 11.8%, of which were resolved within the reporting period.

Media

Media relations are conducted by the Corporate Communications Department, in line with the Company’s Communication Policy, which maintains its own press office team and also makes use of an external agency. Group companies also have contracts with media relations agencies or have in-house professionals focusing on the issue, responsible for conveying news, publishing press releases and information, and establishing contacts with official spokespersons. Other important sources of information include the holding’s and subsidiaries’ websites, which contain various institutional information as well as news.

In January 2015, Invepar launched another tool to further enhance its stakeholder communications. Invepar News is a biweekly newsletter which contains the most important and most recent highlights regarding the operations of the holding and the group’s 12 concessionaires in various sectors and areas. In addition to increasing the visibility of the Company's activities, the newsletter also reaffirms its commitment to transparency.

In order to receive Invepar News, simply visit the Media Center in the Press Room channel of the Company's website www.invepar.com.br and enter your name, company and e-mail address in the form provided.

Community

[GRI G4-SO1]

Invepar engages with the community through its companies and their initiatives aimed at promoting dialogue and coexistence with the surrounding residents. Each concessionaire fosters, sponsors or supports a series of initiatives. For the purposes of this report, we have selected those with the greatest impact.

LAMSA

LAMSA does not currently carry out social impact evaluations, nor does it have formal stakeholder engagement plans. However, it has implemented a series of social projects with local communities, which are described below.

The company also implements the Open House project, which consists of forums with community leaders, LAMSA project coordinators and cultural producers, during which the activities developed in each community are shared and various topics are discussed to help these stakeholders develop their work. These events allow LAMSA to inform its partners of its operating policy and provide a space for discussing new and existing local demands.

Apart from Invepar’s ethics ombudsman channel, the company does not have formal mechanisms for recording community-related grievances, although the social and environmental area permits the secure and effective monitoring of this type of complaint. The communities have direct access to the company through this area and their demands are duly registered in the Social Vulnerability Matrix, which allows the company to monitor each reported grievance that requires its intervention.

All in all, LAMSA has developed 27 social and environmental projects in 21 communities adjoining the Linha Amarela involving education, sport, culture, the environment, entrepreneurship and vocational training. It is particularly worth mentioning the following four:

Favela Mundo

This project offers art workshops (theater, music and dance) for children and teenagers aged between 6 and 18 living in Rio de Janeiro communities. It also provides the families of participants with lectures on health, citizenship, environmental awareness, self-esteem and law. In 2014, 940 people from Rio’s Água Santa neighborhood took part.

On October 31, 2014, the project was recognized by the UN and was chosen as one of the Brazilian representatives at its World Cities Day event in NewYork.

Eco Rede

Eco Rede – Rede Comunitária de Desenvolvimento Socioambiental da Cidade de Deus e da Maré (Eco Network) – Community Network for the Environmental Development of Cidade de Deus and Maré

This project is sponsored by LAMSA through the Invepar Institute’s Project Selection Notice and is supported by the Institute. It is intended to promote the social, economic and environmental development of the Cidade de Deus and Maré neighborhoods through an extensive and integrated environmental education and income and job creation project. In 2014, approximately 7,200 people benefited from the initiative, which developed several educational activities with children in public schools in these communities. In addition, six garbage collectors from Cidade de Deus were sponsored and trained as environmental promotion agents to collect recyclable waste from the Eco Pontos (selective garbage collection stations) installed in the institutions making up the local partner network (NGOs, churches, companies etc.), thereby generating income.

Oficina de Percussão da Maré (Maré Percussion Workshop)

This workshop aims to train young people in music and percussion in order to prepare them for the job market in this segment and benefited 30 youngsters from the Vila do João community in Maré in 2014. The classes were held on the premises of Ação Comunitária do Brasil, an NGO. In addition to providing training, the project is designed to awaken the playful side that music can bring, instilling a new language of communication and social integration.

The workshop’s pedagogical coordinator is Guto Goffi, drummer of the band Barão Vermelho, while its general coordinator is Abel Dueré, a renowned Angolan musician. The initiative has gained an increasing presence in the community thanks to the social and musical development of the youngsters involved.

Real Maré

This initiative extends the work of the Associação Real Maré Futebol Clube, providing 120 children and adolescents with free soccer training in five age categories: toddlers, kids, children, youth and junior. Activities take place at the Maré Complex, which arose from the need to provide after-school activities. The Club is affiliated to the Rio de Janeiro Soccer Federation and takes part in local tournaments, state championships and other competitions in Brazil.

For around ten years, the initiative was part of the Sport and Citizenship Project, which was designed to train sports instructors from the Linha Amarela communities in incentive laws, technical knowledge (classroom and  warm-up) and first aid, as well as the children and adolescents’ law. Today, LAMSA supports Real Maré through the Federal Sports Law. In 2014, 1,819 people benefited directly from the initiative.

CLN

The company does not currently carry out social impact evaluations, nor does it participate in engagement initiatives with its adjoining community. However, it does promote social projects based on community needs that have been identified informally. These projects are described below.

Residents can record grievances or complaints regarding the company through the phone numbers (071) 3623-8020, 3623-8038 and 3623-8043 or by e-mailing the ombudsman at ouvidoria@clnorte.com.br.

Projeto Banco Comunitário de Desenvolvimento

Fortalecendo uma Rede de Economia Solidária na Costa dos Coqueiros (Community Development Bank Project: strengthening a Solidarity Economy Network in Costa dos Coqueiros)

Installed in the Vila de Abrantes community in Camaçari (BA), this project is designed to promote local development by means of a solidarity economy and involves the generation of jobs and income through the establishment of a Community Bank to finance the local economy through microcredit lines.

The Community Bank can also help manage new ventures whose impact is crucial for the sustainability of the initiatives and promote other forms of solidarity practices, such as the exchange of services as a means of prioritizing a non-monetary circuit of relationships that play a key role in strengthening local sociability. In addition, the introduction of a local social currency, backed by the real, proved to be a highly educational social technology with a profound impact on local communities, both in economic terms, through its ability to prevent evasion of the community’s financial resources, and in social, political and cultural terms, by strengthening residents’ identification with their neighborhood.

Projeto Trânsito Legal (Cool Traffic Project)

CLN has held the Cool Traffic Project since 2000 in partnership with the Invepar Institute. It consists of traffic educational activities aimed at encouraging safe behavior and respect for life. The focus is on combating the most frequent causes of accidents on the BA-099 highway through preventive measures.

The 2014 edition included interventions in overpasses along the BA-099, with tips and guidance on traffic education for pedestrians and cyclists, as well as educational lectures, activities, games and "educommunication" workshops in schools in Camaçari, Mata de São João, Esplanada, Entre Rios, Conde and Jandaíra.

CART

CART periodically maps the social networks in its surrounding municipalities (34 cities) using the indicators adopted by the IBGE (Brazilian Institute of Geography and Statistics), as well as data provided by local government. The locations impacted by the concessionaire’s works are subjected to an extra assessment through multidisciplinary meetings in which risk mitigation initiatives are evaluated and planned for execution with the support of local government and the stakeholders involved.

The results of the projects based on these assessments are periodically disclosed through social media posts, Revista Caminhos (CART’s magazine distributed to its stakeholders), local and national media and the company's website. All processes conducted with Cetesb (São Paulo State Environmental Company) are public and any person or organization may access the results or request a copy.

The company also listens to local society through a project called the Café com Ideia na Comunidade (Coffee with Ideas in the Community), where representatives of government agencies, NGOs and civil society meet to discuss issues of common interest and conduct community mobilization activities. The meetings are held in February, March, April, May, October and December.

The local community can also register requests and complaints through CART’s service center, either personally or by phone, post, e-mail or call box (emergency phones installed along the highway), which are forwarded to the ombudsman’s department, which analyzes them and informs the areas responsible for responding to the demands. The justification/response time limit is seven days. All responses are given individually via phone.

CART has also partnered with the Invepar Institute to promote certain environmental projects, which are described below.

Although the company has not yet formally mapped its stakeholders, it has informally surveyed the main ones, thereby generating input for the definition of corporate strategies. However, CART recognizes the importance of this process and aims to execute it over the next few years.

Trânsito Legal (Cool Traffic)

This initiative is aimed at meeting the Accident Reduction Program and consists of raising public awareness through lectures, campaigns and practical activities. In 2014, 5,404 people living in 21 municipalities adjoining the Raposo Tavares highway took part in the project, 200,000 leaflets and educational booklets were distributed and nine billboards featuring road safety issues were installed.

CARTmóvel (Mobile CART)

CARTmóvel is a specially adapted truck trailer designed for user comfort and to provide social and environmental projects with mobility. In 2014, 2,840 people participated in preventive health tests as part of the Health and Citizenship Project. Another 3,274 participated in traffic and environmental education activities, through which they were able to learn more about CART’s social and environmental projects. 

Geração de Renda III – Reciclagem (Income Generation III – Recycling)

A partnership between CART, Invepar’s Environmental Institute and Geoambiental Junior (a junior enterprise of the São Paulo State University’s Presidente Prudente campus), which aims to monitor, diagnose and improve the internal organizational processes of the Álvares Machado and Presidente Venceslau Municipal Recycling Associations and train its members. It also aims to increase the quality and quantity of recyclable materials by raising public awareness and supporting local businesses. As a result, the weight of recyclable materials received by one of the associations increased by 327% between June 2013 and November 2014, in turn raising income by 210%.

Projeto Malha (Net Project)

This project contributes to an integrated process of collecting, storing, analyzing and proposing mitigation measures related to protecting animals from being run over on the highways.

Projeto Integr@Assis (Integration@Assis Project)

Promotes the social inclusion of teenagers at risk through sport, art and vocational training. Selected by the Invepar Institute’s second project selection process, it  benefited 340 youngsters on probation in 2014. The executing NGO is the Associação Nosso Lar de Assis/SP.

MetrôRio

MetrôRio’s social projects are aligned with the Invepar Institute’s precepts and focus on three subjects considered critical for the development and enhancement of the areas affected: education, the environment and sport and culture. Activities are based on the needs of the communities, which provide input for the drawing up of a Social and Economic Profile, which is periodically updated. In 2014, 19 social and environmental initiatives were implemented, including private social investments, incentive-related projects and the provision of institutional support for projects, programs and actions in 25 communities adjoining Lines 1 and 2, including the four listed below.

MetrôRio also seeks to reinforce its activities and its commitment to the communities through direct relationship initiatives, such as the Community Network, the Volunteer Program, Estação Alegria (Happiness Station) and the Beginning Careers Program. The goal is to strengthen local development and increase dialogue.

The company also maintains an internal Corporate Social Responsibility Committee, comprising representatives from different areas, which discusses social responsibility policies, guidelines and initiatives.

Currently, there are no formal procedures for handling community complaints. However, the company does receive a large volume of requests through its service channels, ranging from asking for information on the operational system or requesting support or solutions related to occurrences reported by users or local residents. MetrôRio has five such channels: suggestion boxes, call center, customer area, Contact Us and correspondence (conventional or e-mail).

Ecologia em Ação (Ecology in Action)

This environmental education project is executed in municipal schools in the communities surrounding Line 2 of the Rio de Janeiro subway and is designed to train sustainable practice replicators, strengthen the educational area and enhance students’ creativity through drama and music workshops and activities. In 2014, there were 48 such activities, in which 216 students, 17 teachers, 1 pedagogical coordinator, 6 interns and other professionals participated.

Irrigar Saberes Sociais – por uma cidadania participativa (Fostering Social Knowledge – for a participatory citizenship)

This project aims to train community residents and leaders in social management with an emphasis on social entrepreneurship, in order to encourage their participation in the management of social policies, programs and projects together with government, business and civil society organizations, always seeking the further development of the communities. In 2014, during a 10-month period, 58 people from 15 north side neighborhoods adjoining Line 2 were qualified. All workshops are free, including learning materials.

Uma Janela para o Futuro (A Window on the Future)

This project promotes dance, music and capoeira workshops in the Jacarezinho, Engenho da Rainha, Coelho Neto, Colégio and Pavuna communities. In 2014, 576 children participated.

Inscrever os Direitos Humanos em 1 e 1000 escolas do Rio de Janeiro (Subscribe to Human Rights in 1 and 1,000 schools in Rio de Janeiro)

This project aims to raise awareness of human rights in schools through workshops on painting tiles in order to reflect the issues related to the Universal Declaration of Human Rights. In 2014, 150 students were involved in the project.

Pedalando para o Futuro – Novos Talentos (Pedaling into the Future – New Talent)

Conducted in partnership with Fecierj (the Rio de Janeiro State Cycling Federation), this project aims to promote the social inclusion of children and teenagers in the surroundings of the Acari subway station by teaching and encouraging them to cycle, making them aware of the correct and safe use of bicycles and providing them with information on cyclists’ rights and duties in accordance with the Brazilian Traffic Code. It includes educational and recreational activities and aims to instill a sense of citizenship. Initially, 30 children took part, but due to high demand and community interest, the number has been expanded to 73.

CBN

CBN compiles a survey of its neighboring communities’ welfare conditions composed of information from residents and community leaders. It also identifies possible social impacts by holding regular meetings and providing communication channels, and implements solutions to mitigate them. In addition, it records the coverage of its social initiatives by gender, reporting the numbers of men and  women who are influenced directly and indirectly.

There is no structured plan for stakeholder engagement. However, every year CBN executes the Café com Responsa (Coffee with Responsibility) project, which addresses Corporate Social Responsibility with the company’s key stakeholders. The results of these initiatives are disclosed directly to those involved and through large, medium and small circulation publications to the general public.

Nine environmental projects were developed by CBN in 2014, including the five listed below: 

Programa de Educação para o Trânsito (Traffic Education Program)

This traffic education project consists of systematic educational program work in municipal schools in Camaçari, Dias D'Ávila, Pojuca, Mata de São João, Simões Filho, Candeias, Lauro de Freitas and Salvador (BA), involving teachers and elementary school students. In 2014, 2,298 students and 78 teachers benefited.

Programa Via Cultura – Projeto Cine Brasil na Estrada (Culture Program – Cine Brazil on the Road Project)

The aim of this program is to bring the cinematic language to children and teenagers in the communities adjoining the BA-093 highway system in the metropolitan region of Salvador through educational activities that promote citizenship through access to culture and initiatives to enhance national identity. In 2014, 40 teachers and 2,195 spectators benefited.

Programa Esporte e Cidadania – Projeto Atletas do Futuro (Sport and Citizenship Program – Athletes of the Future Project)

This program is designed to develop children and teenagers’ motor skills and physical abilities and promote the adoption of positive sporting values, thereby furthering human and social development. In 2014, 550 children and teenagers participated in the project.

Programa de Geração de Renda – Projeto de Formação Profissional (Income Generation Program – Vocational Training Project)

This project is intended to improve the professional qualifications and job and income generating capacity of 100 young Afro-descendant women in the Fazenda Cassange, Nova Esperança, Jardim Campo Verde, Bosque das Bromélias and Areia Branca communities in the metropolitan area of Salvador. One hundred people took part in 2014.

CRT

CRT does not conduct environmental impact assessments or develop engagement initiatives with its surrounding communities. However, it does implement social and environmental projects for these communities. In 2014, six projects were developed by the company, including the four below:

APAEXONADOS

A partnership between CRT, the Ministry of Culture and Apae-Magé (the Magé Association for the Parents and Friends of People with Special Needs), this project offers theater workshops to 80 residents of Magé and the surrounding areas and activities related to the costumes, sets and instruments to be used in the presentations to another 30. It also serves around 100 parents and guardians of those involved.

Oficina de Marcenaria e de Informática (Carpentry and Computing Workshop)

This program provides vocational training and educational content to Pestalozzi Institute students through dynamic methods focused on day-to-day life.

Projeto Olhares (Look Project)

A partnership between CRT, the Ministry of Culture and Lar Tia Anastácia (an NGO geared towards children and teenagers at risk), this project offers photography classes to teenagers, as well as lectures on general topics and social support. Focusing on rescuing local history, it provides participants with the basics of photographic technique, encourages community action and holds a public exhibition of the pictures taken by the participants at the end of each edition.

Som da Serra (Sound of the Sierra)

Conducted in partnership with Criativa, Grêmio Recreativo Musical Guapiense (a musical group) and the Ministry of Culture, this project provides artistic and educational activities for teenagers using popular music as the main educational medium. It also includes lectures and other initiatives. 

CRA

CRA believes that its main social impact comes from exempting its local community residents from the road toll so they can fulfill their daily transport needs.

The concessionaire maintains constant dialogue with its adjoining community, either through the environmental initiatives described below, or through informative meetings with residents and their representative committee. The Mercês Community committee, considered vulnerable, was assembled with the help of CRA. Complaints and grievances can be reported at these meetings or through the company's ombudsman.

The results of the social and environmental initiatives are disclosed through e-mail, posters on walls, social media, the company's website and in-house magazine, partner companies’ means of communication and monthly reports to the granting authority.

CRA has developed four social and environmental projects/programs in at least five communities of the two cities in which it operates, including the four listed below.

Projeto Social Love.Fútbol – Arena Massangana (Love.Soccer Social Project – Massangana Arena)

This project benefited around 1,500 young children in the Vila de Massangana community by providing the means of planning and renovating the local soccer field in a participatory manner.

Projeto Renovando Nossa Escola (Renovating Our School Project)

This project involves the redevelopment of the internal and external spaces of two public schools in Cabo de Santo Agostinho and Jaboatão dos Guararapes by using a participatory methodology that benefited over 1,200 people, including students, managers, parents and employees.

Projeto Viva o Mercado Nossa Senhora do Ó (Long Live the Nossa Senhora do Ó Market Project)

This project is designed to improve the market’s infrastructure and encourage its economic occupation through the qualification of local businesses, the idea being to increase competitiveness through service excellence. The market is now a tourist attraction and a cultural, culinary and handcraft benchmark. Around 200 permit holders benefited.

Programa Cidadania na Pista (Citizenship on the Highway Program)

This initiative promotes activities related to encouraging, educating, integrating and raising the awareness of road users and residents of CRA’s surrounding communities in regard to safety, health and traffic and environmental education issues. The activities are developed through a series of special campaigns, mainly on commemorative dates, including Maio Amarelo (a traffic education program held in May), Carnival, Driver's Day, Environment Week, National Traffic Week, Trucker’s Day, etc.

LAMSAC

LAMSAC’s social strategy is based on a series of activities and projects in its surroundings with two major objectives: in the short term, the resettlement of the population affected by the route and, in the long term, the consolidation of appropriate relations with the neighboring communities, mitigating any potential social risk. 

In this context, in 2011 we initiated LAMSAC’s Citizen Participation process, which was responsible for the Environmental Impact Study. Sixteen exploratory meetings were held in the concession’s area of influence to gauge community needs, together with 14 informative workshops and two public hearings, resulting in the drawing up of environmental management strategies, including the Community Relations Plan, the Compensation and Area Clearance Program and a program to monitor and control the initiatives implemented. It is worth noting that, since 2010, LAMSAC has maintained a permanent service center for those settled at the beginning of the concession, facilitating the receipt of complaints and questions from stakeholders, which can also be sent by e-mail or via the company’s website. The community can also voice their grievances through LAMSAC’s customer service channel, in person or by e-mail.

As a social management tool, LAMSAC also maintains a Geographic Information System, which contains a registry of up-to-date information on the company's area of influence and provides technical input for decision making. In 2014, LAMSAC implemented 11 environmental projects in 32 communities, including the following four.

Matemáticas para Todos (Mathematics for All)

Developed in association with the Apoyo Institute, this program is designed to overhaul the teaching of mathematics and seeks to create a love of the subject among the students by adopting a learning method that is more attuned to their reality and which raises their individual ability to make decisions.

Since 2011, the program has been implemented progressively from first to fifth grade in schools in the Rímac, San Martín de Porres, Cercado de Lima, El Agustino, Santa Anita, Ate and San Juan de Lurigancho districts.

It has proved to be a great success, achieving sustainable results in terms of performance, with students recording scores above the local and national average in evaluations by Peru’s Ministry of Education. In 2014, 12 schools participated in the initiative, totaling 1,354 students, 65 teachers and 12 principals.

Ler para Crescer (Read to Grow)

This program, implemented in partnership with Cayetano Heredia University and the Businessmen’s Association, seeks to improve the comprehension and production of texts by primary level students, actively involving the entire educational community in its development. The program has been in place since 2013 in schools in the Cercado de Lima, Rímac, San Martín de Porres, San Juan de Lurigancho, El Agustino and Santa Anita districts. At the end of 2014, 13 schools were taking part in the initiative, totaling 1,377 students, 61 teachers, 18 principals and 555 family members, The results were excellent:

Students
48% have completed their own literary output
69% have improved their reading and comprehension skills

Teachers
84% have applied new strategies for the preparation of their classes
83% provide feedback and encourage their students

Mulher Empreende (Women Entrepreneurs)

This project seeks to promote the development and specialization of productive and social skills among women from vulnerable communities, in order to give them the opportunity to generate income, thereby improving the quality of family life. This is the policy of the Metropolitan Lima Municipality and has been sponsored by LAMSAC since 2012 in the Cercado de Lima, Rímac and Ate Vitarte districts, including Daniel Alcides Carrión, Agnoli, Primero de Mayo, Dos de Mayo, Mirones Bajo, Huascarán, Virgen de Guadalupe and Cantagallo neighborhoods, among others. It also involves women from the Acomayo and Pátio União Multifamily Complexes, built by the company for the resettlement of families that had been evicted due to the Línea Amarilla works.

Activities include handicrafts, sewing and clothing manufacture, chocolate goods, confectionery and food. After the training period, productive groups and workshops are created, which are monitored and receive technical advice. Professional development and business management training workshops are also held, along with participation in meetings, exhibitions and trade fairs. Up to the date of this report, project participants had earned around 20,000 Peruvian solos from sales, equivalent to approximately R$19,000. Currently, 200 women are taking part.

Educação na via (Highway Education)

The company’s highway education campaigns are implemented around the concession’s most critical stretch in order to encourage pedestrians to change their habits regarding the use of overpasses as in relation to the Traffic laws. Since 2011, LAMSAC has been sponsoring the Cuidemos da Vida (Preserving Life) Annual Drawing and Painting Contest for students attending schools in the Cercado de Lima, Rímac, San Martín de Porres, San Juan de Lurigancho, El Agustino and Ate Vitarte districts of the Lima Metropolitan Region.

As of 2013, in partnership with the NGO Luz Âmbar, LAMSAC also began to promote interventions in the overpasses themselves, including the painting of silhouettes, to encourage children and students to use them. In 2014, there was a radio spot on the issue and graphic and audiovisual materials were created to raise awareness. In association with the Jarabe de Clown Association, the company also promoted playful performances in schools in the El Agustino district. In 2014, 2,200 students from ten schools were involved. The spot was also broadcast on five radio stations, with a monthly audience of around 330,000.

Organic Waste Treatment Plant

LAMSAC has installed an organic waste treatment plan in association with the Santa Rosa Flower Market, located in the Rímac district, marking the first time that a social organization and a private company have joined forces in the Lima Metropolitan Region to promote an initiative that will help reduce environmental pollution and the disposal on public roads. The plant is equipped with an 8.5 cubic meter closed, hermetically sealed and waterproof biodigestor, in which organic waste is deposited for the production of natural fertilizer, which can be sold to generate income.

In 2014, 18 tons of organic waste were recycled.

ViaRio

ViaRio has conducted a survey of the population at social and environmental risk in the areas affected by the expropriation, the results of which can be found on the supervisory body’s official website (www.inea.rj.gov.br), as well as a socio-political study of the area through which ViaRio passes, allowing the mapping of local community vocations, which is currently under way.

GRU Airport

GRU Airport does not yet undertake social impact evaluations. However, when the company took over management in 2012, it conducted a socio-territorial study of Guarulhos, where the project is located, in order to determine the size of the area impacted by airport activities and compile a social and economic portrait of the city, the results of which formed the basis of the company’s social projects, as described below.

Social dialogue and community relations are conducted by the Social Responsibility department through visits to neighborhood associations and social entities in the surrounding communities in order to resolve doubts concerning the changes implemented after the concession was granted and the development of projects for the company’s Social and Environmental Project Selection Notice, as well as environmental and safety issues. In addition, three times a week a company social worker visits the Malvinas community, which borders the facility’s installations and access road, in order to open a channel so that the issues raised by the residents are directed to and managed by the appropriate area, or are mediated with municipal government agencies.

Grievances and complaints and are addressed through the ombudsman or a specific e-mail address and are dealt with by Social Responsibility department. Feedback is given within seven days.

GRU Airport’s main environmental projects in 2014 are listed below:

Projeto Afinando o Futuro com Arte (Improving the Future through Art Project)

This is a social and educational project for children and teenagers in the airport surroundings, managed by Agam (Guarulhos Association for the Support of Minors), an organization with more than 30 years of experience, which currently benefits 120 youngsters aged between 6 and 18.

During classes, students perform activities that strengthen family ties and social relations, distancing them from child labor. The workshops are dedicated to music, tutoring, digital inclusion, life skills, the arts, English and sport. The project also offers social assistance with home visits.

In 2014, a partnership with the Guarulhos Municipal Government Social Fund added further value to the project, bringing families and the community closer to the Improving the Future through Art space. A pattern cutting and sewing workshop was implemented to provide an alternative source of income for women from the surrounding communities, given that many of them are heads of households. In addition to securing an opportunity for professionalization, participants learn how to make accessories and craft custom-made items, including reusing airport uniforms as a raw material.

In 2014, the pattern cutting and sewing workshop provided 13 women with 225 hours of training in basic industrial sewing, modeling and production and more than 100 hours of craftsmanship. At the end of the project, two bazaars were held in which 110 pieces were sold and the revenue was divided among the project’s participants.

Espaço Cidadania (Citizenship Space)

This project is aimed at children and teenagers at risk who frequent the airport as beggars or in situations of child labor. With support from the Guarulhos Social Development and Assistance Department, the company maintains a team of social relationship agents who are trained to identify and dialogue with these youngsters. The work is supervised and accompanied by a qualified social worker. The idea is to encourage their inclusion in the social projects conducted by the municipality or by GRU Airport (Improving the Future through Art), or any other entities.

Comunidade Ativa (Active Community)

The Active Community project was created in 2013 to provide a channel for dialoguing with local communities in order to identify residents’ perceptions of GRU Airport’s activities on which to base social investment strategies, in addition to presenting the changes to the airport after the concession was granted.

By the end of 2014, 13 meetings had been held with the airport’s areas of direct and indirect influence. Around 450 residents of the Cumbica, Lavras, Bananal, CECAP, Presidente Dutra, Sadokin, Ponte Alta, Haroldo Veloso, Novo Portugal, Taboão, Vila Barros, Fátima, São João, Bom Clima, Paraventi and Bonsucesso neighborhoods took part, including their community leaders. Two meetings were held in Cumbica due to its substantial size.

Via 040

Between May and August 2014, with the support of the Invepar Institute, Via 040 conducted a social and economic diagnosis of the 35 municipalities intercepted by the project in order to map and describe the current situation of the right-of-way occupations.

Through development and the implementation of social and economic research, it was possible to identify the social relations of the various groups occupying the roadside and the main points of interest along the stretch. This diagnosis is directly related to the Social Management Plan requested by the Highway Exploration Plan and will provide the guidelines for evacuating/expropriating the right of way.

In regard to the expropriations, since October 2014 the company has been receiving the direct assistance of a Federal University of Minas Gerais professor and PhD, who has been working with the community in the municipality of Caetanópolis (MG) for more than ten years, culminating in her doctoral thesis "Adaptive management of minhocuçu (Rhinodrilus alatus)". This city has a traditional community whose economic base is installed along the margins of the BR-040 highway. The aim of the relationship is take advantage of the professor’s knowledge to ensure a more assertive and targeted approach in regard to the locals since the minhocuçu trade stalls will be relocated due to the project. Rhinodrilus alatus is a type of giant earthworm, much sought after as fishing bait.

Suppliers

[GRI G4-12 G4-DMA Procurement practices G4-EC9 G4-EN33 G4-LA15]

With 12 companies located in different regions, the Invepar group has a vast supply chain, comprising 6,862 suppliers, which received total payments of around R$2.5 billion in 2014 and are estimated to have acquired inputs or services from at least another 47,921 companies.

In order to ensure that suppliers act in accordance with its ethical, labor and environmental principles, Invepar adopted a Procurement and Contracting Policy, which establishes the model to be used by companies when acquiring their inputs and contracting services, among others. All group companies are subject to this policy.

The document states that prioritizing local suppliers is not a primary consideration, but one that should be analyzed and considered. However, most subsidiaries, whether wholly-owned or not, opt for companies that are located nearby, thereby contributing to the development of their surrounding regions. In 2014, expenditures with local suppliers totaled R$468.36 million.

One hundred and five suppliers of CLN, CART, CBN, CRT, CRA and LAMSAC were subject to environmental assessments in 2014, which are currently the only group companies to formally implement this practice. Of this total, 19 were identified as causing actual or potential adverse environmental impacts. In addition, LAMSA, despite not conducting official evaluations, identified 11 suppliers with some adverse impacts. Of these 30 (equivalent to 10%), only CART reached an agreement with three of its suppliers to ensure improvements. None of the other companies ended relationships with suppliers in this situation.

In the case of good labor practices, 556 suppliers were subject to evaluation. Only CLN, CART and GRU Airport have formal evaluation processes. The other companies, despite not having official supplier assessment procedures, have contracts that require compliance with legal requirements. Twenty-three companies were identified as causing significant real or potential adverse impacts in relation to labor practices. Of these, six had their contracts terminated, all off which part of GRU Airport’s supply chain, equivalent to 26.1% of total suppliers with identified impacts. The Company assesses the risk of maintaining suppliers who do not comply with their obligations related to good labor practices and/or do not have the minimum documentation required by the contract. In the case of continuous labor-intensive services, GRU’s contracts contain a clause permitting unilateral termination without cause upon 30 days’ notice. Should analyses conclude that maintaining relations with these companies represents an unacceptable risk, this clause is activated.

Projeto Decolando com Guarulhos (Taking Off with Guarulhos Project)

In 2012, based on a socio-territorial study conducted in association with Sebrae (Brazilian Micro and Small Business Support Service), GRU Airport created the Taking Off with Guarulhos project, which is aimed at encouraging the formalization of entrepreneurs and the strengthening of micro and small businesses in the municipality of Guarulhos and the airport’s surrounding regions. The idea is to create a favorable environment for the development and strengthening of the local economy by stimulating existing vocations and activities. Before the concession, only 1% of purchase volume came from local businesses, given that there was no solid and recognized supplier base in the region to involve in the procurement process, in turn due to the previous operator’s public bid contracting model which imposed restrictions on the prioritization and development of local suppliers.

Since the beginning of the project 161 micro and small businesses have participated on two fronts:

Territorial Development – Focuses on the identification and development of local entrepreneurs and improving business management through training programs conducted by Sebrae. In 2014, 55 micro businesses participated in these activities, 16 of which received the Taking Off with Guarulhos award after presenting business improvement projects. GRU Airport contributed a total of R$150,000, which will be invested in projects developed by the participants, in accordance with the approved budget for each project.

Development of Production Chain -Aims to identify and develop local suppliers with the potential to meet GRU Airport's demand for goods and services. In 2014, 106 companies participated in Sebrae training programs.

Government

Municipal, state and federal government bodies, as well as regulatory agencies, are among Invepar’s main stakeholders, giving that they constitute the granting authority, which the Company depends directly on for expanding and/or improving its business. Liaison with these stakeholders is handled by the Institutional Relations area.

Financial assistance received from the government
[GRI G4-EC4]

Of the Invepar group companies, CRA, CBN, CLN, CART and MetrôRio receive tax benefits, which are granted indiscriminately to all companies who meet the conditions determined by the prevailing legislation. They are not individual in nature and do not involve Invepar group companies only.

CRA, CBN and CART benefited from the Reidi (Infrastructure Development Incentive Regime), which suspends the levying of PIS/COFINS taxes on the acquisition or importation of new machinery, appliances, instruments and equipment, as well as building materials to be used in or incorporated by infrastructure works to be recognized under property, plant and equipment by duly authorized companies. In 2014, these benefits totaled R$15,046,135.03 for CART, R$3,857.00 for CBN and R$839,467.00 for CRA.

In regard to the Brazilian subway segment, MetrôRio benefited from a change in Federal Law 12860/2013, resulting from the conversion of Provisional Presidential Decree 617/2013, which exempted PIS and COFINS taxes on revenue from the provision of regular municipal public transport services involving the transportation of passengers by road, subway, rail and water, generating R$25,243,400.00 in 2014. It is worth noting that this benefit was used as partial compensation for the tariff freeze in 2013, as stipulated in the concession agreement.

The remaining benefits, totaling R$5,569,800.00, came from Law 12546/2014, which replaced the employer’s payroll tax rate of 20% with a tax of 2% of gross revenue.